Refund policy
Refund policy
At CharmyNook, every item is made to order and personalized with the name you choose. Because of this, we cannot accept returns or exchanges for change of mind, or for spelling mistakes in the name entered at checkout. Please check your personalization carefully before placing your order.
Damaged, defective or wrong items If your item arrives damaged, defective, or different from what you ordered (for example, a name that does not match what you entered), we will gladly send a free replacement or issue a full refund.
To request this, email us at charmynook@gmail.com within 14 days of delivery with:
- Your order number
- A clear photo of the item and the issue
You do not need to send the damaged item back unless we ask you to.
Lost packages If your package has not arrived within 30 days of shipping, contact us and we will send a replacement or issue a refund.
Order changes and cancellations Need to change the name or cancel? Contact us within 12 hours of placing your order. After that, your item may already be in production and changes may not be possible.
Refunds Approved refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days to appear.